Booking Information

IMPORTANT INFORMATION FOR YOUR HOLIDAY 

Rates

Room rates are valid for the indicated number of persons/day, incl. breakfast buffet, excl. local tax. A shortstay surcharge may apply, and is already included in the total price of your arrangement of your offer/reservation.
Apartment rates are valid for the indicated number of persons per apart/day excl. final cleaning fee and local tax. The one time final cleaning fee of € 60,00 - 75,00 depending on the size/type of apart. A shortstay surcharge may apply.
Surcharge for Breakfast booked during your stay: € 15,00 per person/day.
Local tax: € 2,50 (May-October)  and € 3,00 (Nov-April) per person/day, (15 years and older).

Booking & payment arrangements

Reservation/Deposit/ Payment:
Your booking is secured upon receipt of a  30% deposit  by credit card with your online reservation or by bank transfer (free of charge for the recipient) to our account within 7 days from the date of the reservation. Otherwise your booking will be cancelled without further notice. 
The remaining balance can be paid by bank transfer prior to your arrival or by check-in  in Cash, EC-bankcard (Maestro), Visa or Mastercard. 

Discounts for children

Disounts for children in the room with parents or 2 full-paying adults on extra bed or sofa bed:

0 - 2 years   100%
3 - 6 years:    50% 
7 - 14 years:  30% 
from 15 years: 10% 

Arrival and Departure

Check-In: on the day of arrival between 3 p.m. and 7 p.m. If you expect to arrive after 7 p.m., please let us know in advance. Late arrivals will be provided with a code to open the front door. 

Check-Out: we ask you to vacate your room/apart on the day of departure by 10 a.m. 


Cancellation policy

Reservations or cancellations are only valid in written form. Instead of the right of withdrawal according to § 18 Chap. 1 Z. 10 for distance and off premises contracts, the Terms & Regulations of the Austrian Hotel Industry apply.

Cancellation costs:

Cancellations up to 90 days prior to arrival we will refund your deposit minus a service fee of € 50,-  
90 - 61 days prior to arrival - 30% cancellation costs
60 - 31 days prior to arrival - 50% cancellation costs
30  -  15 days  prior to arrival - 70% cancellation costs
14 - 1 days prior to  arrival - 90% cancellation costs
No Show or early depatures - 100%
Unused services are not refundable. Please note that these cancallation fees are due in any case. We highly recommend purchasing travel insurance.

Hotel-Storno-Plus

No doubt you are looking forward to your holiday. However, anything unexpected might happen before you set off or during your holiday!  To avoid cancellation costs we highly recommend to take out travel cancellation insurance.

» European Travel Insurance

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